Terms of Service

These Terms of Service ("Terms") govern your use of the Skillful Collaboration platform ("Service"), operated by ici2learn B.V., registered in the Netherlands with KvK number 65555120 and VAT number NL856160179B01, with its registered address at Impalastraat 30, 3523 PN Utrecht, the Netherlands ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

The Service is intended for professional use by coaches, trainers, facilitators, and consultants ("Partners") who run team assessment programmes. You must be at least 18 years old and have the authority to agree to these Terms on behalf of yourself or your organisation.

Team members who complete assessments are end users of an individual assessment session and are not party to these Terms.

• You are responsible for keeping your login credentials secure.
• You are responsible for all activity that occurs under your account.
• You must provide accurate information when creating your account.
• Notify us immediately at info@skillfulcollaboration.com if you suspect unauthorised access.

Credits are deducted as follows:

• Launching an assessment: one credit per team member at the time the assessment is launched.
• Adding members to an active assessment: one credit per new member added.
• Adding members to the team roster only (without an active assessment): free — no credits charged.

Credits are returned to your balance in the following cases:

• Revoking an invitation: if a team member has not yet responded, you can revoke their invitation and the credit is returned to your balance.
• Closing an assessment: any team members who have not yet responded when an assessment is closed have their credits returned to your balance. Returned credits can be used for future assessments.

Credit purchases are non-refundable — payments made via Stripe cannot be reversed or exchanged for cash. Credits themselves do not expire and can be used for any future assessment across any of your teams.

We reserve the right to change credit pricing with at least 30 days' notice by email.

As a Partner, you agree to:

• Only invite team members who have agreed to participate in an assessment.
• Inform team members that their responses will be used to generate a personal report and a team report visible to you as their facilitator.
• Handle assessment results and personal data with appropriate confidentiality and professionalism.
• Not use the Service for any unlawful purpose or in any way that violates applicable data protection laws.
• Not attempt to reverse-engineer, scrape, or abuse the platform or its APIs.

When you use the Service to collect personal data from team members or other third parties, you act as the data controller for that data under the GDPR. ici2learn B.V. acts as the data processor, processing that data on your behalf as described in our Privacy Policy.

By using the Service to collect team member data, you confirm that:

• You have a lawful basis under applicable data protection law (including the GDPR) to collect and process your team members' personal data.
• You have informed team members that an assessment is taking place and that their data will be processed using this platform.
• You will handle assessment results with appropriate confidentiality and professionalism.
• You will respond to any data subject requests (access, deletion, correction) relating to your team members' data without undue delay, and will notify us if we need to take any action in our systems.

As data processor, ici2learn B.V. commits to the following:

• Purpose limitation: we process team member data only as necessary to deliver the Service (computing scores, generating PDFs, sending reports) and will not use it for any other purpose.
• Sub-processors: we use third-party sub-processors to deliver the Service (listed in our Privacy Policy). We ensure each sub-processor is bound by equivalent data protection obligations.
• Security: we implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction, including encrypted connections (HTTPS), access controls, and hosting on ISO-certified infrastructure.
• Assistance: we will assist you in responding to data subject requests (access, deletion, correction) relating to team member data processed through the Service, to the extent we are technically able to do so.
• Deletion: upon deletion of your account or a team, all associated team member data is permanently deleted from our systems. You may also request deletion of specific response records at any time by contacting us.
• Audit: we will provide you with reasonable information necessary to demonstrate compliance with this section upon written request.

We will make reasonable efforts to keep the Service available and secure. However, we do not guarantee uninterrupted availability. The Service is provided "as is" without warranties of any kind, express or implied.

Assessment results and AI-generated action points are based on self-reported data and algorithmic processing. They are intended as a facilitation tool, not as a professional assessment, diagnosis, or recommendation. We make no guarantees about the accuracy or completeness of any output.

The platform, its design, and the assessment methodology are the intellectual property of ici2learn B.V. You may not copy, reproduce, or distribute any part of the Service without our written permission.

Assessment responses submitted by team members remain the property of the submitting individual. The basis on which we process team member data is set out in our Privacy Policy.

You agree to indemnify and hold harmless ici2learn B.V. and its directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or relating to your use of the Service, your breach of these Terms, or your violation of any applicable law or the rights of a third party.

To the maximum extent permitted by applicable law, ici2learn B.V. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of data, loss of revenue, or business disruption.

Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

ici2learn B.V. shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to internet or infrastructure outages, cyberattacks, natural disasters, or failures of third-party service providers.

You may close your account at any time via the account settings or by contacting us. We may suspend or terminate your account if you breach these Terms, with or without notice depending on the severity of the breach.

Upon termination, your data will be deleted in accordance with our Privacy Policy. Note that Stripe retains payment records for up to 7 years for legal and tax compliance purposes.

We may update these Terms from time to time. We will notify Partners of material changes by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

• Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and ici2learn B.V. regarding the Service and supersede all prior communications, representations, or agreements.
• Severability: if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• No waiver: our failure to enforce any provision of these Terms on any occasion does not constitute a waiver of our right to enforce it on any other occasion.
• Assignment: you may not transfer or assign your account or rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
• Notices: all formal notices under these Terms shall be sent by email to the address associated with your account, or to info@skillfulcollaboration.com for notices to us.

These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.