Terms of Service

These Terms of Service ("Terms") govern your use of the Skillful Collaboration platform ("Service"), operated by Skillful Collaboration ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

The Service is intended for professional use by coaches, trainers, facilitators, and consultants ("Partners") who run team assessment programmes. You must be at least 18 years old and have the authority to agree to these Terms on behalf of yourself or your organisation.

Team members who complete assessments are end users of an individual assessment session and are not party to these Terms.

• You are responsible for keeping your login credentials secure.
• You are responsible for all activity that occurs under your account.
• You must provide accurate information when creating your account.
• Notify us immediately at info@skillfulcollaboration.com if you suspect unauthorised access.

Creating an assessment consumes credits — one credit per team member invited. Credits are non-refundable once consumed (i.e. once an invitation has been sent).

Free credits may be offered as part of a promotional programme. We reserve the right to change credit pricing and allocation at any time with reasonable notice.

As a Partner, you agree to:

• Only invite team members who have agreed to participate in an assessment.
• Inform team members that their responses will be used to generate a team report visible to you as their facilitator.
• Handle assessment results and personal data with appropriate confidentiality and professionalism.
• Not use the Service for any unlawful purpose or in any way that violates applicable data protection laws.
• Not attempt to reverse-engineer, scrape, or abuse the platform or its APIs.

We will make reasonable efforts to keep the Service available and secure. However, we do not guarantee uninterrupted availability. The Service is provided "as is" without warranties of any kind, express or implied.

Assessment results and AI-generated action points are based on self-reported data and algorithmic processing. They are intended as a facilitation tool, not as a professional assessment, diagnosis, or recommendation. We make no guarantees about the accuracy or completeness of any output.

The platform, its design, and the assessment methodology are the intellectual property of Skillful Collaboration. You may not copy, reproduce, or distribute any part of the Service without our written permission.

Assessment responses submitted by team members remain the property of the submitting individual. By using the Service, team members grant us a limited licence to process their data for the purposes described in our Privacy Policy.

To the maximum extent permitted by applicable law, Skillful Collaboration shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of data, loss of revenue, or business disruption.

Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

You may close your account at any time by contacting us. We may suspend or terminate your account if you breach these Terms, with or without notice depending on the severity of the breach.

Upon termination, your data will be deleted in accordance with our Privacy Policy.

We may update these Terms from time to time. We will notify Partners of material changes by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Belgium. Any disputes shall be subject to the exclusive jurisdiction of the courts of Belgium.